A breach is not the moment to meet your incident response team. Blankpage provides 24/7 incident response services and digital forensics — and retainers that put us on call before you need us.
Active Incident? Start Here
If you have an active incident — ransomware, a compromised account, data leaving your network — contact an operator now. Do not wait for a proposal. We stabilize first and scope later.
Incident response is the structured process of detecting, containing, investigating, and recovering from a security breach while preserving the evidence needed to understand it. Digital forensics and incident response (DFIR) combines that emergency work with forensic analysis: imaging affected systems, reconstructing attacker activity from logs and artifacts, and producing findings that stand up to insurers, regulators, and courts.
What Should a Company Do First After a Ransomware Attack?
After a ransomware attack, a company should first isolate affected systems from the network — disconnect them, but do not power them off, because shutting down destroys memory evidence. Second, preserve logs and take forensic images before wiping or rebuilding anything. Third, activate the incident response plan and bring in insurers and legal counsel early. Do not pay, negotiate, or restore from backups until you know how the attacker got in and whether the backups themselves are clean.
That sequence is where most companies go wrong in the first six hours. Machines get rebooted, evidence gets destroyed, and infected backups get restored into a live attacker's hands. An engineering-grade response prevents all three.
How Blankpage Runs an Incident
Containment first: within hours, we identify the intrusion path, cut attacker access, and stop the spread — without destroying the evidence trail. Investigation runs in parallel: forensic imaging, log reconstruction, and scoping exactly what was accessed or exfiltrated. Then eradication and recovery: rebuilding from verified-clean sources, rotating credentials, closing the entry point, and confirming the attacker is out before systems come back online.
You get a plain-language situation report daily and a full forensic report at the end. Where attribution and threat context matter, our OSINT investigations team profiles the actor, their infrastructure, and whether your data has surfaced anywhere it should not be.
Digital Forensics You Can Actually Use
Evidence handling is chain-of-custody from the first image. Every artifact is hashed, logged, and stored so the findings survive scrutiny — from your cyber insurer, from regulators, and, if it comes to that, in litigation. Our forensic reports state what we know, what we suspect, and what cannot be determined. Radical honesty applies to breach reports too: we will not write you a cleaner story than the evidence supports.
What Is an Incident Response Retainer?
An incident response retainer is a pre-negotiated agreement that guarantees a response team, defined response times, and pre-approved legal and commercial terms before an incident occurs — eliminating the days normally lost to contracting while an attacker is active. A good retainer also buys readiness: response plan review, tabletop exercises, and environment familiarization, so day one of a real incident is not day one of learning your network.
Blankpage incident response services under retainer include an annual readiness assessment, one tabletop exercise, and guaranteed remote response measured in hours, not days. Unused retainer hours convert to proactive security work. Nothing expires into thin air.
After the Incident: Close the Door
Every engagement ends with post-incident hardening: the specific fixes, in priority order, that would have stopped this attack. Many clients follow the incident with a penetration test to verify the fixes hold, then move ongoing monitoring into our broader cybersecurity practice. Breach, response, hardening, verification — one team, no hand-offs, and a clean exit when you no longer need us.
Frequently asked questions
- What is an incident response retainer?
- An incident response retainer is a standing agreement that puts a named DFIR team on call with guaranteed response times and pre-approved terms, so a breach triggers a phone call instead of a procurement cycle. Blankpage retainers also include an annual readiness assessment and a tabletop exercise, and unused hours convert to proactive security work rather than expiring.
- Should we pay the ransom?
- Usually no, and never before forensics. Payment does not guarantee working decryption or deletion of stolen data, it may be legally restricted depending on who the attacker is, and it funds the next attack. The decision belongs to your leadership, counsel, and insurer — made with a full forensic picture of what was taken and whether clean recovery is possible. We give you that picture honestly, including when the news is bad.
- How fast can Blankpage respond to an incident?
- Retainer clients get guaranteed remote response within hours, with containment work typically starting the same day. Without a retainer, we still take the call 24/7 from Albuquerque, New Mexico, and mobilize as fast as emergency contracting allows — which is precisely the delay a retainer exists to remove.
- Can your forensic findings be used with insurers or in court?
- Yes. All evidence is handled under chain-of-custody procedures — hashed, logged, and preserved from the first forensic image — and reports are written to withstand review by insurers, regulators, and opposing counsel. We separate established fact from inference explicitly, which is exactly what makes the findings defensible.